Communication and Interpersonal Skills
- Advanced reporting skills
- Communication skills at work
- Dealing with customer aggression
- Effective negotiations for managers
- Rapid and effective
Management & Leadership
- Looking for a short course on leadership
- Business planning
- Coaching skills for manager
- Appraising for high performance
- Effective middle management -Essential skils
Front line Staff
- Building self – managed teams
- Handling stress at work
- Its about time for support staff: planning and organizing your working day
- Unlocking your own potential: empowering yourself
- Customer matters: advancing existing skills with an innovative approach to internal and external customer
Personnel & Human Resources Management
- Auditing the HR specialist
- Internal consultancy for HR Specialist
- Maternity rights
- Personnel : an intensive introduction
- Personnel procedures
- Understanding pension
Training & Development
- Counselling skills in the workplace
- Facilitating skills
- Getting action learning into focus
- Setting up learning resource center
- Team learning
- Team learning Lab
Secretarial & administrative management
- Budgeting and finance for secretaries /PAS and administrators
- Selling for none-sales people
- The effective administrator
- The international secretary
Health, Safety & Risk Management
- An introduction to the management of health and safety at work
- Developing effective health and safety policies and procedures
- Health, Safety and welfare in the office: a practical workshop
- Successful risk management